Terms of Use

1. Licence

We grant you a personal, non-transferable, non-exclusive licence to use the app and website on any device that you own or control, as permitted by the Apple App Store, Google Play, or relevant web platform terms of service. This licence is for personal, family, non-commercial use.

2. Who can use the app

Bucket Filler is designed for families. A parent or guardian aged 18 or over must create and manage the account. Children use a linked device or shared family profile under the supervision of their parent or guardian. The parent is responsible for all activity on their account.

3. Subscriptions and payment

Bucket Filler is a paid service. Prices include VAT. There are three plans:

• Monthly: £6.99 per month
• Annual: £59.99 per year (save 28% compared to monthly)
• Lifetime: a one-time payment of £199.99, giving access for as long as Bucket Filler is offered

How you are billed depends on where you sign up. The two are separate.

Signing up on bucketfiller.co.uk

Payments on the website are processed by Stripe. To use Bucket Filler on the website you must start a plan.

• Monthly, with a 14-day free trial: first-time subscribers start with a 14-day free trial. Card details are required to start the trial and £0.00 is charged when it starts. When the trial ends, your subscription renews automatically at £6.99 per month until you cancel. To avoid being charged, cancel at least 24 hours before the trial ends.
• Annual: £59.99 is charged when you buy. It renews automatically every year until you cancel.
• Lifetime: £199.99 is charged once when you buy. It does not renew.

You can cancel a web subscription at any time in the parent dashboard under Settings › Manage Subscription. Cancelling stops future renewals. You keep access until the end of the period you have already paid for.

Buying in the iOS or Android app

Purchases in the iOS and Android apps are made through Apple or Google and charged to your Apple ID or Google Play account. The price, any trial, and the renewal terms are shown by the store before you buy, and the store's own terms apply. App store subscriptions renew automatically unless you cancel them in your Apple or Google account settings, in line with the store's rules. The website's 14-day trial terms above do not apply to app store purchases.

Your subscription is linked to your parent account, so it works on any device you sign in to.

4. Refunds & Statutory Cancellation Rights

Refund procedures depend on how and where you purchased your subscription:

• Apple App Store: In-app purchases made via iOS devices are billed and managed directly by Apple. Refund requests must be submitted directly to Apple at reportaproblem.apple.com in accordance with Apple's App Store Terms of Service. We cannot process iOS refunds directly.
• Google Play: Subscriptions purchased on Android devices are processed by Google Play. Refund requests can be made via your Google Play account history or by contacting our team within 48 hours of purchase.
• Web Subscriptions (Stripe): Subscriptions purchased directly on bucketfiller.co.uk via Stripe can be managed or cancelled at any time through the parent dashboard. If you believe an incorrect or unexpected charge has occurred, contact us directly at info@awensoftware.co.uk within 14 days of the billing date.
• UK Statutory Cancellation Rights: Bucket Filler is digital content that is supplied as soon as your trial or plan starts. Under regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel ends once supply has begun with your express consent and your acknowledgement that the right to cancel will be lost. When you buy on bucketfiller.co.uk, we ask for this consent and acknowledgement at checkout, before supply begins. If you start the 14-day free trial on the Monthly plan, the trial is the time to decide: cancel at least 24 hours before it ends and you won't be charged. After that, you can cancel at any time to stop future renewals, and you keep access until the end of the period you have paid for. This does not affect your other statutory rights.

5. Acceptable use

You agree not to misuse the app or website, attempt to access services using unauthorised methods, reverse engineer code, or use content for any unlawful purpose. The learning content is provided strictly for educational use within your family.

6. Content and intellectual property

The app, website, design, character artwork, and original question content are owned by Awen Software Limited. A portion of the curriculum question bank is sourced from Oak National Academy and is used under the Open Government Licence v3.0, with attribution shown across the service. You may not copy, resell, or redistribute any part of the service or its content.

7. Rewards

The reward system allows parents to configure motivating family rewards that children unlock with points earned through learning practice. Points and rewards have no cash or monetary value, cannot be redeemed outside your household, and are managed entirely at the parent's discretion. Awen Software Limited is not responsible for rewards agreed between a parent and child.

8. Privacy

Your use of the app and website is also governed by our Privacy Policy, which details how data is collected, how personal information is safeguarded, and how we protect children's privacy.

9. Disclaimer and liability

The app and website are provided on an "as is" and "as available" basis. While we strive to maintain complete accuracy and uninterrupted service, we do not warrant that the platform will always be error-free. To the fullest extent permitted by law, Awen Software Limited is not liable for indirect or consequential loss arising from use of the platform. Nothing in these terms limits your statutory rights as a consumer.

10. Changes to these terms

We may update these terms from time to time. Material updates will be indicated by the "last updated" date at the top of this page. Continued use of the app or website after revisions take effect constitutes acceptance of the revised terms.

11. Governing law

These terms are governed by the laws of England and Wales, and any legal proceedings will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

For any questions regarding these terms:

Awen Software Limited
Company No. 17153930
Cardiff, Wales, UK
info@awensoftware.co.uk